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When: Tuesday, 28th March 2017
8:30 to 11:30 am
Where: Kevin Barry Recital Room,
The National Concert Hall
Earlsfort Terrace
Contact: Mikey Killeen Jr
01 662 2277

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The CX Masterclass takes place in the National Concert Hall on Tuesday 28th March.

As Irish consumers’ expectations of companies continue to rise, what makes one business really stand out from another is the experience they give to customers. Using a unique and simple framework, our CX experts will equip you with the knowledge to plan and deliver an effective CX strategy that you can start straightaway.

The CX Masterclass will deliver key CX insights to time-poor business owners, managers and customer-facing staff. Over 3 and a half hours, you’ll hear how to:

•    Differentiate your business without additional cost
•    Lock in your best customers
•    Find out how you compare with Ireland’s and the world’s best CX companies
•    Implement organisational change so staff members get behind your new CX culture
•    Persuade current customers to amplify your message amongst friends, family and colleagues
•    Design remarkable customer journeys
•    Develop new relationships with like-minded professional business people

You’ll get the inside story on CX strategies that are working in Ireland and worldwide – and the mistakes to avoid. You will walk away with the simplest framework to implement in your business tomorrow.

Michael Killeen, Dialogue Chairman will lead the CX Masterclass and distil decades of insights on how to develop meaningful, long-term relationships with customers.


The CX Academy are offering all MII members an exclusive CX Masterclass price of €200 (Normal price €325)

REGISTER and enter the promotion code PRTNR2017 to activate this offer.

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